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FAQs

Please find below answers to our most frequently asked questions. If you have any further questions, feedback or suggestions that are not listed, then please contact us.

Ordering Products

When will my order be processed? 
Usually the same day if before 4pm, or next working day if placed in the evening, weekend or a bank holiday.
 
Will a confirmation be issued for an online order? 
Yes, an email confirmation is sent along with a sales invoice upon processing. Confirmation is only sent when payment is successfully received.

Will VAT be added to an order at the checkout? 
Our prices are subject to VAT at the standard rate of 20% if not already included.

Will anything else be added to the order total?
Some products are delivered FOC, such as all litter & grit bins, with it clearly stated / displayed where applicable.

Bulk orders of Melba Swintex traffic management products over £2100 (ex VAT) are also delivered FOC & £75 + VAT per pallet below this amount (some barriers are delivered in 2 pallets).

If your order is just below the FOC amount please contact as we may be able to waiver the charge.

Why do you show a higher crossed out price for some products? 
This is the typical price you would pay if not in bulk quantity or to competitors, it’s to emphasise the saving given by 'Our price'.

So are the prices shown the UK's best value? 
That's our aim, but with so many lines it's sometimes hard to guarantee it!

But I've found a lower price elsewhere? 
Not a problem, contact sales@roadware.co.uk and wherever possible we'll do our best to match or beat it!

Making Payment

What payment methods are accepted for secure online orders? 
Visa and MasterCard credit cards, Visa Debit, Solo, Electron, JCB and Maestro debit cards. These are processed via Barclaycard.
You can also arrange to pay by BACS payment directly into our bank account.
PayPal
Cheque

I need to set up an account to arrange for my accounts department to sort payment? 
Not a problem. Order your products in the usual way online and select BACS payment option and save your details to set up an account with us. 
All order details will then be emailed to you to pass onto your accounts department. 
You can also use this account to order any additional items at a later date if required.
 
What payment methods are accepted for telephone orders? 
We currently take orders over the phone with payment to follow by BACS, Barclaycard ePDQ (you provide card details over the phone), PayPal for business email money transfer request link or send a cheque to us.

When will a card payment be processed? 
Payment is authorised upon placing an order.

Are there any surcharges for a credit card payment? 
No, we do not make or take any surcharges.

Security

So is it safe to order online and provide card details? 
Yes, your details would be captured securely using Barclaycard ePDQ or PayPal for business. 
 
Will the details remain stored upon the server indefinitely? 
No, we don’t store your payment details ourselves, only the transaction number.

Will my name and address details be passed to any other organisation? 
Only your delivery details are passed to our manufacturers to enable your order to be fulfilled (not for marketing). 
Billing address is only given to the manufacturers if it is also the delivery address. 
Payment details are never passed to our manufacturers.

If I sign up for the newsletter and / or create an account? 
We use these details to email offers from time to time or notify you of new product lines we have added to the site.

Delivery

Delivery contact details. 
We require full name, address and phone number (ideally mobile) for our manufacturing partners to make a delivery. They only contact if there's an issue such as can't find your address or no one is present onsite.

It is your responsibility to ensure these are correct and the site can be accessed. Failure by our manufacturers to deliver due to no access may incur redelivery charges.

Do you deliver throughout the UK Mainland? 
Yes, throughout the majority of mainland England, Wales and Scotland as per our delivery and returns page.
 
Are there any exceptions? 
Unfortunately for some distant locations there is a surcharge applied by the manufacturer. See our delivery page for full specific details. As a rule of thumb we would need to arrange with manufacturers for the following locations: IV – all post codes. KW1 – 14. PA34, PA37 – 39. PH19 – 40, PH49 – 50. PH41 Sector 4. Scottish Highlands, Northern Ireland, IOM, IOW etc

So can you deliver to Ireland, Isle of Wight / Man or the Channel Islands etc? 
Yes, please contact us advising your exact location and product(s) of interest so we check delivery rates with our manufacturers.

How about an export / international order?
We use our manufacturers' delivery infrastructures so can arrange for products to be delivered outside of the UK. If this is of interest please contact us.

Why are delivery periods quoted in working days? 
Our manufacturers work this way, therefore it makes sense we pass on their timescales in good faith.

A delivery period says "typically 5 working days" (for example), how accurate is this? 
We update these timescales based on manufacturer recommendation. 
The information is as accurate as possible at time of order however delivery may be slightly sooner or later than this depending on stock availability / demand.

So how will I know when the delivery will be? 
Our manufacturers advise us usually at least a day in advance of delivery.

What happens if I cannot accept the date given? 
Not a problem, advise us that a revised date is required or advise a colleague to accept on your behalf.

Can a weekend delivery be accommodated? 
Usually not for bulk items as our manufacturers tend to deliver weekdays only, contact us if it's a problem. We may be able to arrange delivery of small orders and litter bins at weekends depending on the courier.

Can a delivery time slot be agreed? 
Only at our partner manufacturers discretion. Ask when being contacted with delivery date.

Does someone need to sign for the product on delivery? 
Yes, to ensure the product is correct, in good condition and acceptable.

But I won’t be available myself for the delivery? 
OK, just provide email authority for someone else to accept delivery on your behalf along with their name, email address and mobile number.

The delivery period has passed and the goods have not been delivered?
Contact straight away. A manufacturing or delivery issue may exist which we're unaware of.

Something is broken or missing? 
In this unlikely event please contact ASAP so that we can rectify any issues. A photo of a boken item will be required.

Failed delivery due to no one on site. 
Unfortunately we sometimes have to pass on the cost of redelivery depending on the courier used.